Returns and Exchange Policy

Returns and Exchange Policy

GENERAL

At BELLAHAUS, we want to make sure that our customers are taken care of. Hence, we advise our customers to contact us directly regarding all replacement and refundable matters instead of the products' manufacturers so that we can expedite and resolve the issue for you.

In general, we do not allow for returns or refunds for any items sold due to change of mind. Please select and purchase your items carefully.

For hygiene reasons, items once sold are non-returnable and non-refundable except for reasons stated below.

  1. BELLAHAUS shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us by email at bellahaus.sg@gmail.com 

Returns/Refunds can be arranged under the following circumstances:

  • If any product has been delivered in a damaged condition, or if the product's expiry date has passed, or if a product which was ordered and invoiced is not included in the delivery, or if the wrong product is delivered, BELLAHAUS shall either refund the customer the value of that product, issue a credit note or replace the product.
  • If any product which was not included in the customer's order is delivered to the customer, BELLAHAUS shall collect the product from the customer.
  • If the customer has been charged for a product which has not been delivered, BELLAHAUS shall refund or credit the Customer the value of the product as originally charged to the Customer.
  • If the customer is charged more than the value of a product, BELLAHAUS shall refund or credit to the customer the difference. 
  1. If a product causes any adverse skin reactions (such as allergies, rashes and redness of skin), please contact us at bellahaus.sg@gmail.com with photos of the skin reaction and medical certificate (if available), and we will arrange for a refund, credit note or exchange. 
  1. All refunds will be made via the same mode of payment on which the original purchase was made within 7 working days. 
  1. All replacements or exchanges of products shall be effected in the shortest time possible.